Frequently Asked Questions

FAQs

You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!

What if I have a maintenance emergency after hours?

For maintenance emergencies, simply contact our 24-hour maintenance number, and a team member will assist you as quickly as possible.

How do I submit a maintenance request?

Submitting a maintenance request is easy. Residents can log into the online resident portal and submit a request anytime.

Is renter’s insurance required?

Yes, residents are required to maintain renters’ insurance throughout their lease term.

Are utilities included in the rent?

No, utilities are not included in the rent. Residents are responsible for setting up and paying for their own utilities.

How long does it take for an application to be approved?

Most applications are processed within 2–3 business days.

Is The Woodlands a smoke-friendly community?

No, The Woodlands is not a smoke-friendly community.

Are furnished homes available?

At this time, The Woodlands does not offer furnished apartments. All residences are leased unfurnished, allowing you to personalize your space.